Privacies

Privacy Policy

Last updated: 2026-06-15

This Privacy Policy describes how PT. Sahabat Hewan Indonesia (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information of users who visit http://olaku.id and use our services in Indonesia.

1. Information we collect

We may collect the following categories of information:

- Identity & Contact Data: name, email address, phone number, shipping address, city, province, postal code

- Account Data: login credentials (passwords are stored using one-way hashing), preferences

- Transaction Data: order history, payment status, invoices (handled via third-party payment gateway such as DOKU)

- Device & Usage Data: IP address, browser type, device type, pages viewed, referral URLs, cookies

- Communications: messages you send us via contact forms, chat, or email

We do not intentionally collect personal data from children under the legal age without parental/guardian consent.

2. How we use your information

We use your information to:

- Process and fulfill orders (including delivery and returns)

- Provide customer support and respond to inquiries

- Send transactional notifications (order confirmation, shipping updates, refunds)

- Operate, maintain, and improve the site (security, fraud prevention)

- Comply with applicable laws and payment network requirements (including record-keeping)

We do not sell your personal data. We only share it as described below.

3. Sharing & third parties

We may share necessary data with:

- Logistics / courier partners (to enable delivery)

- Payment service providers (e.g., DOKU) solely to process transactions and prevent fraud

- Hosting, analytics, and security service providers under confidentiality obligations

- Government authorities when required by Indonesian law

All third parties are required to handle data in accordance with this policy and applicable regulations.

4. Cookies & tracking

We use cookies and similar technologies to:

- Keep you logged in

- Remember cart contents and language preference

- Understand site usage (analytics)

You can disable cookies in your browser settings; some features (checkout, login) may not work correctly if you do.

5. Data retention

We retain personal data only as long as necessary to:

- Fulfill orders and provide support

- Meet legal, tax, and audit obligations in Indonesia

- Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Your rights (access & correction)

You may request to:

- Access the personal data we hold about you

- Correct inaccurate data

- Withdraw consent where processing is based on consent

To exercise these rights, contact us at:

email: songtao@olaku.com

phone: +628138314986

address:Cukur Bro Terrace 9 Blok B No. 27 Desa Wanakerta Kecamatan Sindang Jaya Kabupaten Tangerang Banten 15595 Indonesia

7. Security

We implement reasonable administrative, technical, and physical safeguards (encrypted connections via HTTPS, access controls, hashed passwords, etc.). However, no internet transmission is 100% secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly. Continued use of the site means you accept the updated version.

Contact for privacy matters: songtao@olaku.com / +628138314986